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The company aims to increase the number of technologists working on digital solutions for customers by 10 percent as its ongoing recruitment efforts expand to 20 new markets across the United States.
BOSTON – (BUSINESS WIRE) – Fidelity Investments ®, a diversified financial services company committed to strengthening and ensuring the financial well-being of its clients, today announced plans to continue hiring that include increasing the number of technologists creating digital solutions for clients and reaching more more than 20 new US markets to further strengthen the company’s ability to provide the best customer service in the industry. The announcement follows a year of growth when Fidelity increased its customer service headcount by 77 percent to stay ahead of unprecedented customer growth and engagement.
Fidelity will add nearly 4,000 licensed reps, technologists, and customer service representatives across its region of US presence, and dozens more over the next six months. More than half of these positions are expected to be filled by mid-year.
- Expanding into over 20 new markets to access various pools of licensed financial planners, addition of approximately 1000 Remote Licensed Professionals in Seattle, Los Angeles, San Diego, Phoenix, Houston, Minneapolis, Chicago, Atlanta, Tampa, Charlotte, Orlando, Miami, Philadelphia, Detroit, Tri-State (New Jersey / New York) / Connecticut), Baltimore, Richmond and Washington DC. By introducing new roles in these geographic regions, Fidelity will expand its coverage of its investment hubs to ensure continued success in meeting growing consumer demand.
- Increase in the number of technologists creating digital solutions by 10 percentincluding full service engineers, data scientists, mobile and IOS engineers, and architects. With a nearly 60% increase in digital interactions across Fidelity’s retail mobile and web platforms over last year, these new roles will operate in a flexible environment to design, build and market digital solutions for individual investors. Raleigh will be based in Durham, North Carolina, Merrimack, New Hampshire, Smithfield, Rhode Island and Westlake, Texas, as well as Boston.
- Adding 2,500 new customer service staff, including financial advisors and customer service representatives who support retail, work and reseller clients at Fidelity’s existing US offices. That’s in addition to the 5,000+ customer service employees hired in 2020, up 77 percent from the same period last year.
“Expanding our presence in the US and expanding our technology teams will enable us to attract diverse and innovative talent to meet the changing financial needs of our clients today and in the future,” said Mark Barlow, general manager, Personal Investment, Fidelity Investments. Learn more from Barlow here. Recruiting is part of Fidelity’s strategy of predicting staffing needs to better serve retail customers, workplace customers and resellers. In early 2020, Fidelity quickly accelerated the hiring process to maintain current and future service levels and respond to increasing call volumes, primarily due to market uncertainty and consumer demand, and a record high number of registered investment advisor (RIA) accounts. that store their assets. with fidelity. Last year, Fidelity hired 7,200 new employees in the US, 5,150 of whom were in customer care.
Despite the challenges posed by the pandemic, market volatility and economic uncertainty, Fidelity’s operating and financial performance in 2020 was some of the best in its 75-year history, as Fidelity’s new customer base, call and trade volumes, and digital growth skyrocketed. interaction. The company continues to help employees overcome these difficult times by building on its strengths by offering offers such as a subsidy for working caregivers, access to experienced senior and child care coordinators, and more flexible work options. The company’s employee data at the end of the year showed the highest employee sentiment in the company’s history. For more information or to apply to join the Fidelity team, visit https://jobs.fidelity.com.
About Fidelity Investments
Fidelity’s mission is to foster a better future and deliver better results for the customers and businesses we serve. With $ 10.2 trillion in assets under management, including $ 3.9 trillion in discretionary assets as of February 28, 2021, we are focused on meeting the unique needs of a diverse client base: helping over 35 million people invest their own savings, 22,000 businesses operate employee reward programs, and provide over 13,500 institutions with investment and technology solutions to invest their clients’ money. Privately owned for over 70 years, Fidelity has over 47,000 employees dedicated to the long-term success of our clients. For more information on Fidelity Investments visit https://www.fidelity.com/about-fidelity/our-company.
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Fidelity Brokerage Services LLC, NYSE member, SIPC, 900 Salem Street, Smithfield, RI 02917
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Source: Fidelity Investments.